Frequently Asked Questions (FAQ)

Welcome to Proto Clo Clothing's FAQ page! We're here to help you with any questions you may have about shopping with us. If you can't find your answers here, please reach out to us at protoclo50@gmail.com - we're happy to help!

Orders

Q: How do I place an order?

A: Simply browse our collections, add your favorite items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment information.

2. Shipping

Q: Where do you ship to?

A: We ship across [Your Country] and to most international destinations worldwide.

Q: Can I change or cancel my order after placing it?

A: If you need to make changes, please contact us immediately at support@protoclo.com. We’ll do our best to update or cancel your order if it hasn’t been processed yet.

Q: How long does shipping take?

A: Orders are usually processed within 1–3 business days.

Domestic delivery takes 3–7 business days after dispatch.
International delivery can take 7–21 business days, depending on your location and customs.

3. Payments

Q: What payment methods do you accept?

A: We accept secure payments through credit/debit cards, UPI, and other trusted payment gateways. All payment information is encrypted.

Q: How can I track my order?

A: Once your order ships, you’ll receive an email with a tracking number and link.

4.Returns & Refunds

5.Products

Q: Do you accept returns?

Q: How do I choose the right size?

A: Yes! You can return items within 14 days of delivery if they’re unused, unworn, and in their original packaging. Please see our Returns & Refund Policy for full details.

A: Please check our Size Guide on each product page for measurements and fit tips. If you’re unsure, feel free to contact us!

Q: The item I want is out of stock. Will it be restocked?

A: Some popular items may be restocked. Please sign up for restock notifications on the product page or email us to check availability.

Q: How do I return an item?

A: Email us at protoclo50@gmail.com with your order number and reason for return. We’ll guide you through the process.

6.General

Q: When will I receive my refund?

Q: Do you offer gift cards?

A: Once we receive and inspect your return, approved refunds are processed within 5–10 business days back to your original payment method.

A: Yes! You can purchase digital gift cards — a perfect option for last-minute gifts.

Q: How do I contact customer support?

A: Email us anytime at 📧protoclo50@gmail.com — we’ll get back to you as soon as possible!

Still have questions?

📧 Contact us:

protoclo50@gmail.com